Role Overview

The Senior Area Manager is responsible for driving business performance across a cluster of outlets by ensuring operational excellence, achieving revenue and profitability targets, and building high-performing teams. This role focuses on delivering a consistent customer experience, maintaining brand standards, and supporting business growth across assigned regions.

Key Responsibilities

1. Business Performance

- Drive sales, revenue, and profitability across assigned stores.
- Analyze business performance, identify growth opportunities, and implement action plans to improve productivity and profitability.
- Monitor key business metrics and ensure targets are consistently achieved.

2. Operations Management

- Ensure smooth day-to-day operations across all assigned outlets.
- Maintain compliance with operational SOPs, food safety, hygiene, quality, and brand standards.
- Optimize inventory management, minimize wastage, and improve operational efficiency.

3. Team Leadership & People Development

- Lead, coach, and mentor Store Managers and Assistant Managers.
- Drive performance management, capability building, succession planning, and employee engagement.
- Foster a culture of accountability, collaboration, and continuous improvement.

4. Customer Experience

- Ensure consistent delivery of exceptional customer service across all stores.
- Monitor customer feedback and implement corrective actions to improve customer satisfaction and loyalty.




- Resolve customer escalations in a timely and effective manner.

5. Financial & Cost Management

- Own cluster-level business performance and contribute to achieving profitability targets.
- Control food costs, labor costs, wastage, and other operating expenses.
- Ensure effective utilization of resources while maintaining service and quality standards.

6. Store Expansion & Business Support

- Support new store openings by ensuring operational readiness, manpower planning, and process implementation.
- Assist in stabilizing new stores and driving business growth post-launch.
- Share best practices across stores to improve overall operational performance.

7. Cross-Functional Collaboration

- Work closely with HR, Supply Chain, Marketing, Finance, Training, and other support functions to achieve business objectives.
- Coordinate with vendors and external partners to ensure seamless store operations.

Requirements

- 712 years of experience in QSR, Retail, F&B;, or Hospitality Operations.
- Proven experience managing multiple outlets with ownership of operational and financial performance.
- Strong understanding of P&L; management, operational excellence, and business growth.
- Excellent leadership, team management, analytical, and problem-solving skills.
- Strong stakeholder management and communication abilities.
- Willingness to travel extensively across assigned locations (PAN India).

📌 Senior Area Manager (India)
🏢 Chaayos
📍 India