Roles and Key Responsibilities:

• Training the New hired batches and support function (Virtual and classroom)

• Excellent Communication skills required

• Understanding on content flow and structure - as per ID principles

• Consistent alignment with operations by auditing calls, understanding needs, conducting

refreshers, training NHT batches - If required

• Demonstrate innovation in training by carrying floor requirement into classroom training.

• Maintain Data and MIS as per training BPMS / requirement

• Proactively share best practices across locations to add value

• Contribute to process improvements and innovation in the training function

• Attend TTT for any client requirements

• Conduct Need analysis and share feedback with stakeholders

• Meet the monthly Conversion & Effectiveness targets

• Provide Feedback to New Hires on V&A; and Soft Skills

• Call monitoring as per requirement





Key skills & Knowledge:

• Exposure of at least 5 years in skills and behavioral training with a BPO would be preferred.

• Good Facilitation Skills, Presentation Skills and content development skill

• Good Knowledge handling IT and Admin tasks.

• Good people management skills.

• Positive Knowledge about Soft Skills, V&A; and Email writing skills

• Functional knowledge on LMS course/Assessments assignments

• Process Oriented, planning

• Ability to prioritize

• Ability to meet deadlines

• Ability to work under pressure

• Good Time Management, Interpersonal skills, Teamwork.

• Should be ready to conduct refresher training, call monitoring, feedback session 85% of the time

📌 Learning And Development Specialist (Gurugram)
🏢 PolicyBazaar
📍 Gurugram