Associate Director — Sales Operations

MarketStar | Bangalore, India

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Who is MarketStar?

Rated as a Top Workplace for multiple consecutive years, MarketStar employs over 3,000+ people across 60+ countries and is headquartered in Ogden, UT. We are sales experts offering Sales as a Service™ to our clients through data-driven insights, powerful technology, and highly specialized support. For over 35 years, we have consistently delivered exceptional sales results for some of the most cutting-edge tech companies across the globe. Our actions are based on our core values and a relentless desire to achieve our purpose — To Create Growth.

About the Associate Director — Sales Operations:

MarketStar is seeking a high-impact Associate Director of Sales Operations to lead, scale, and transform a sales program for one of the top companies globally. This is a senior leadership role designed for a technically grounded, commercially-savvy leader who thrives in complexity and brings a proven track record of managing layered sales teams across agents, team leads, and managers.

As the AD — Sales Operations, you will serve as the strategic and operational backbone of the program — bridging client expectations with frontline execution, driving performance excellence, and building a world-class sales organization. You will be the primary escalation point, the voice of the program to senior stakeholders, and the architect of the team's growth strategy.

Location: Bangalore, India — Work from Office | Marathahalli

Shift: US Shift (Aligned to North America business hours)

What Will You Do?

Strategic Leadership & Program Ownership:

- Own the end-to-end Sales Operations strategy for the program — defining vision, execution roadmaps, and performance benchmarks across all layers of the team.
- Serve as the primary point of contact for senior client stakeholders and internal leadership, driving alignment on business priorities, escalations, and strategic initiatives.
- Provide executive-level reporting, business reviews (WBRs, MBRs, QBRs), and data-driven insights to senior stakeholders and clients.
- Drive continuous innovation in sales processes, technology adoption, and operational frameworks to maintain program competitiveness.

Team Management & People Leadership:

- Lead a multi-layered sales organization comprising BDRs/SDRs & Team Leaders — ensuring each layer is aligned, productive, and high-performing.
- Build and maintain a high-performance culture through structured performance management, proactive coaching, career development frameworks, and recognition programs.
- Design and execute succession planning and talent development strategies to build bench strength and ensure leadership continuity.




- Drive team engagement, retention, and morale — acting as a champion for your people while holding the team accountable to results.
- Mentor and develop Team Leaders into strategic contributors, building a strong second-line leadership layer.

Technical Sales & Revenue Operations:

- Leverage deep technical sales expertise to guide the team in positioning complex B2B SaaS and enterprise solutions — ensuring technical credibility in every customer interaction.
- Establish and enforce sales methodologies, pipeline management disciplines, and deal governance frameworks to maximize win rates and deal velocity.
- Analyze sales data, pipeline health, and market signals to identify growth opportunities, risks, and corrective actions in real-time.

Operational Excellence & Process Optimization:

- Design and implement scalable operational frameworks, SOPs, and quality standards that drive consistency and efficiency across the program.
- Own program KPIs and SLAs — building robust reporting dashboards and monitoring mechanisms to track performance in real-time.
- Identify and eliminate operational bottlenecks through process re-engineering, automation, and technology enablement.
- Ensure seamless collaboration between onshore client teams and offshore delivery operations — maintaining transparency and accountability at every layer.
- Champion the adoption of tools and platforms (CRM, analytics, Google Workspace) to enhance team productivity and decision-making quality.

Client & Stakeholder Management:

- Build and sustain strong, trust-based relationships with client stakeholders — acting as a strategic advisor, not just a delivery owner.
- Proactively manage client expectations, communicate program performance, and position MarketStar as an indispensable growth partner.
- Lead QBR and executive stakeholder presentations with data-backed narratives, actionable recommendations, and forward-looking strategies.
- Navigate complex client relationships with professionalism, influence, and commercial acumen.

Skills & Qualifications:

Education:

- Bachelor's degree in Sales & Marketing, Business Development, International Business, Strategic Management, or Operations Management.
- MBA in Sales & Marketing, Business Development, International Business, or Strategic Management is strongly preferred.

Experience:





- Minimum 12+ years of overall experience with at least 7+ years in B2B SaaS & Enterprise Technical Sales — mandatory.
- Proven track record managing large enterprise accounts for the US/North America market.
- 5+ years of progressive leadership experience managing multi-layered sales teams — including direct experience managing BDRs/SDRs, Team Leaders.
- Strong technical sales background — mandatory. Must have hands-on experience positioning and selling complex technical solutions (SaaS, cloud, or enterprise software) to senior client stakeholders.
- Prior experience in a vendor management, outsourced sales, or BPO/RPO environment supporting a US-based client is a strong advantage.
- Demonstrated ability to manage programs at scale — overseeing 20+ member sales teams across multiple layers.

Core Competencies:

- Technical Sales Expertise — Mandatory: Deep understanding of SaaS, cloud, and enterprise technology sales cycles, deal structures, and client engagement models.
- Multi-Layer Team Management: Proven ability to lead, inspire, and hold accountable teams across agents, TLs, AMs, simultaneously.
- Strategic Thinking & Commercial Acumen: Ability to translate business strategy into executable sales plans with measurable outcomes.
- Executive Communication: Exceptional verbal and written communication skills — comfortable presenting to C-level stakeholders and global clients.
- Analytical & Data-Driven Mindset: Strong proficiency in using data, dashboards, and KPIs to drive decisions and manage performance.
- Change Management: Ability to lead teams through organizational change, program transformations, and scaling challenges.
- Coaching & Development: Natural mentor who builds capability at every layer of the organization.
- Proficiency in Google Workspace (G-Suite, Google Sheets, Google Slides) and CRM platforms is preferred.

What's In It For You?

- A senior leadership role with direct visibility to global client stakeholders and MarketStar's executive leadership.
- Opportunity to lead and shape a high-impact sales program at scale.
- Work with one of the world's most iconic tech brands as your primary client.
- Be part of a rapidly growing organization with opportunities across the globe.
- Continuous learning culture — customized training programs catered to personal and professional development.
- People-first organization — comprehensive health insurance, generous leave policy, well-being initiatives, and fast-track growth for high-potential leaders.
- An organization with 60%+ homegrown leaders — we believe in growing our own.
- Equal opportunity employer — we believe passionately that employing a diverse workforce is central to our success.

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