CRM - Senior Process Associate - KGIS | Bangalore |

Roles & Responsibilities

- Handle inbound and outbound customer calls from US clients professionally and efficiently.
- Understand customer requirements and provide appropriate product or service solutions.
- Promote company products and services while identifying sales opportunities.
- Resolve customer queries and ensure a positive customer experience.
- Achieve individual and team performance targets.
- Understand business objectives and contribute towards process goals.
- Learn and effectively use company tools, CRM applications, and internal systems.
- Maintain accurate customer interaction records in the system.
- Ensure adherence to quality standards and process guidelines.

Required Skills & Eligibility

- 1 - 4 years of experience in a US international voice process, preferably with sales.




- Robust sales aptitude and customer-handling skills.
- Excellent verbal communication skills in English.
- Experience handling international customers is mandatory.
- Basic computer proficiency and ability to work on CRM/tools.
- Immediate joiners are preferred.
- Willingness to work in US night shifts.
- Age Criteria: Below 30 years.

Perks & Benefits

- Cab Facility
- Performance-Based Incentives
- Complimentary Meal
- Annual Bonus
- Night Shift Allowance (applicable after the training period)
- Career Growth Opportunities in an International Business Environment

Regards,

Ragumita R

(phone hidden)

[email protected]

📌 Senior Process Associate (Bengaluru)
🏢 KG Invicta Services
📍 Bengaluru