Customer Support Executive International Voice Process (E-commerce)
Company: JobShop India's Largest BPO Recruitment Company
Job Summary
We are hiring Customer Support Executives for an International Voice Process in Bengaluru. This role involves handling inbound customer calls, resolving order and delivery-related queries, processing returns and refunds, and delivering an excellent customer experience. Freshers with excellent communication skills and experienced candidates are welcome to apply.
Job Details
- Location: Bengaluru
- CTC: 3.2 – 6.5 LPA + Performance Incentives
- Shift: Rotational Shifts (Including Night Shifts)
- Working Days: 5 Days a Week with 2 Rotational Offs
Roles & Responsibilities
- Handle inbound customer calls for an international e-commerce process.
- Assist customers with order status, deliveries, returns, replacements, and refunds.
- Verify customer and order details before processing requests.
- Provide accurate information and timely resolutions to customer queries.
- Create and update customer interactions in CRM systems.
- Coordinate with internal teams to resolve customer issues efficiently.
- Meet quality standards and performance metrics such as CSAT, AHT, and adherence.
Eligibility
- Freshers and experienced candidates can apply.
- Excellent spoken and written English communication skills.
- Valuable customer service and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Familiarity with CRM tools is an added advantage.
- Comfortable working in rotational and night shifts.
Why Join Us?
- Competitive salary up to 6.5 LPA.
- Attractive performance incentives.
- 5-day work week.
- Career growth opportunities with leading global brands.
- Professional and employee-friendly work environment.
Hiring Process
HR Screening Communication Round Operations Round Offer Letter
For More Details
Speak To Our 50+ Recruiter's On
/ (phone hidden) / 080-46115600 Or (phone hidden)
or you can also visit Our Website Which is jobshop.ai