Good English Communication, Blended Process (Chat & Voice)
Roles and Responsibility
- Develop and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
- Identify and pursue recent business opportunities to drive revenue growth.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Analyze customer feedback and provide insights to improve product offerings and services.
- Stay up-to-date with industry trends and competitor activity to identify market opportunities.
- Deliver high-quality customer service through various channels, including phone, email, and chat.