11 Aug
|
First Advantage
|
Bengaluru
11 Aug
First Advantage
Bengaluru
Roles and Responsibilities :
- Handle international calls from clients across various time zones, providing exceptional customer service and resolving issues efficiently.
- Process transactions, answer queries, and address concerns in a timely manner to ensure high levels of client satisfaction.
- Collaborate with internal teams to resolve complex issues and escalate when necessary to maintain quality standards.
- Maintain accurate records of all interactions with clients using CRM software.
Job Requirements :
- 1-4 years of experience in an International BPO or Call Centre workplace.
- Excellent communication skills in English (spoken) for handling international voice processes.
- Ability to work on night shifts (rotating schedules).
- Proficiency in processing transactions accurately and efficiently.
📌 Operations Analyst (Bengaluru)
🏢 First Advantage
📍 Bengaluru