1. You'll respond to customer inquiries and troubleshoot technical issues through regular touchpoints. This means diagnosing problems, finding solutions, and clearly communicating resolutions to customers in a timely manner.
2. You'll work in Excel and Google Sheets regularly to analyze customer data, investigate discrepancies, and help customers resolve accounting issues. Robust spreadsheet skills are essential for this role.
3. You'll collaborate with Customer Success, Product, and Engineering teams to resolve customer challenges. When issues require escalation, you'll document them clearly and work cross-functionally to get customers the answers they need.
4. You'll create documentation, guides, and resources that help customers resolve common issues independently and get more value from the platform.
What We're Looking For
1. You're proficient in Excel and Google Sheets. You can work with formulas, pivot tables, and large datasets comfortably.
2.
You have support or customer-facing experience. Technical support, customer success, or a similar role is a strong advantage.
3. You communicate clearly and can explain technical concepts to non-technical users.
4. You document issues thoroughly and follow up consistently.
5. You can handle difficult conversations professionally and keep customers informed throughout the resolution process.
6. You're available during US business hours, EST or PST.
7. You're comfortable working with people from different countries and cultures. Our team is global and you'll collaborate with people around the world.
8. You have a can-do spirit and take initiative. You don't wait to be told what to do, and you're eager to learn.
Please apply here :https://bitwave.breezy.hr/p/e34f7ccc27fb