CRM Manager Real Estate Sales

Location: Lucknow
Experience:10–12 Years
Industry: Real Estate / Construction
Working Hours: 10:30 AM – 07:00 PM
Working Days: 6 Days a Week

Job Description

We are looking for an experienced CRM Manager – Real Estate Sales to manage customer relationships, post-sales coordination, customer communication, and ensure smooth execution of the customer journey from booking to possession.

The candidate will be responsible for managing CRM operations, improving customer experience, coordinating with Sales, Legal, Finance, and Project teams, and ensuring timely resolution of customer queries.

Key Responsibilities

- Manage complete customer lifecycle from booking to possession.
- Handle customer communication, queries, grievances, and resolution.
- Maintain CRM records, customer databases, and MIS reports.
- Coordinate with Sales, Legal, Accounts, and Project teams for smooth customer servicing.
- Manage booking documentation, agreement processes, payment follow-ups, and customer updates.
- Track customer payments, demand letters, receipts, and pending documentation.
- Handle possession coordination and customer handover process.




- Develop and implement CRM processes and customer service standards.
- Prepare customer feedback reports and analyze customer satisfaction.
- Ensure timely responses to customer concerns through calls, emails, and CRM platforms.
- Maintain customer relationship and improve customer retention.

Required Skills

- Strong knowledge of Real Estate Sales CRM Operations.
- Experience in handling customer lifecycle in residential/commercial projects.
- Good understanding of booking process, agreements, payment plans, and possession procedures.
- Excellent communication and customer handling skills.
- Knowledge of CRM software and MS Excel/MIS reporting.
- Ability to coordinate with multiple departments.

Qualification

- Graduate / MBA (Sales & Marketing preferred)

Experience

- 10–12Years of experience in Real Estate CRM / Customer Relationship Management.

Preferred Candidate Profile

- Experience with reputed real estate developers preferred.
- Hands-on experience in customer handling, CRM processes, sales coordination, and post-sales activities.
- Robust problem-solving and communication skills.

Salary: Best in Industry (Negotiable)

📌 CRM Manager Real Estate (Lucknow)
🏢 A K Constructions
📍 Lucknow