- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues in a timely and skilled manner.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Develop and maintain knowledge base articles to assist customers in self-service troubleshooting.
- Participate in training and development programs to enhance technical skills and knowledge.
- Analyze customer feedback and suggest improvements to processes and procedures.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Associate - Service Desk (Bengaluru)
🏢 Microland
📍 Bengaluru
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