We are looking for an experienced ServiceNow ITOM Service Mapping & CMDB Integration Specialist to support an enterprise-wide CMDB transformation initiative. The ideal candidate will have robust expertise in ServiceNow ITOM, Discovery, Service Mapping, CMDB relationship modeling, and enterprise integrations.

This is a highly technical, hands-on role focused on improving CMDB quality, implementing service dependency mapping, configuring Discovery, and integrating multiple enterprise data sources.

Key Responsibilities

Service Mapping

- Assess Service Mapping readiness for critical business services.
- Configure and troubleshoot Service Mapping patterns.
- Validate application and infrastructure dependencies.
- Improve service-to-infrastructure relationship accuracy.
- Resolve incomplete or failed service maps.

Discovery & CMDB

- Configure and optimize ServiceNow Discovery.
- Manage MID Servers, Discovery schedules, credentials, and patterns.




- Improve Discovery coverage and CMDB data quality.
- Troubleshoot stale or missing Configuration Items (CIs).
- Support CMDB relationship modeling.

Integration

- Implement CMDB integrations using:
- Service Graph Connectors
- Integration Hub
- REST APIs
- Import Sets
- Transform Maps

- Troubleshoot integration failures and duplicate CI creation.
- Support reconciliation and Identification Rules (IRE).

Cloud & Infrastructure

- Integrate Azure, AWS, or GCP resources into CMDB.
- Map cloud assets to appropriate CI classes.
- Support cloud security and CNAPP integrations.
- Ensure ownership, lifecycle, and dependency accuracy.

Testing & Documentation

- Prepare test plans and execute validation.
- Support QA/UAT and production releases.
- Produce technical documentation and knowledge transfer materials.

📌 ServiceNow ITOM Service Mapping & CMDB Integration Specialist (Bengaluru)
🏢 Exiger Technologies
📍 Bengaluru