About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management, Service Desk Voice Support, French Language

Good to have skills :NA
Minimum

2 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity.



Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide effective Service Desk Voice Support to clients.- Utilize French Language skills to assist French-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues promptly and accurately.- Document and escalate complex issues to higher-level support for resolution. Professional & Technical

Skills:
- -

Must To Have

Skills:
- Proficiency in Service Desk Management, Service Desk Voice Support, French Language.- Strong understanding of IT service management principles.- Experience in troubleshooting software and hardware issues.- Knowledge of remote desktop applications and help desk software.- Excellent communication and customer service skills.

Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required.

Qualification 15 years full time education

📌 Application Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram