Roles and Responsibilities :

- Provide Level 1 (L1) and Level 2 (L2) technical support to end-users for Microsoft Exchange Server, SharePoint, and Office applications.
- Troubleshoot and resolve complex issues related to email delivery failures, password resets, and account lockouts.
- Collaborate with other teams to identify root causes of problems and implement solutions to prevent future occurrences.
- Document all incidents using standardized ticketing tools and provide timely updates on resolution status.

Job Requirements :

- 2-4 years of experience in a similar role providing L1/L2 support for Microsoft technologies such as Exchange Server, SharePoint, or Office.
- Robust understanding of troubleshooting techniques for common issues like email delivery failures, password resets, and account lockouts.
- Proficiency in working with various versions of Microsoft Office applications including Outlook Web Access (OWA).
- Experience with IT service management processes such as incident tracking systems.

📌 Support Engineer (Bengaluru)
🏢 Crimsonlogic
📍 Bengaluru