11 Aug
|
Sagility India
|
Indore
11 Aug
Sagility India
Indore
Roles and Responsibilities
- Manage a team of quality analysts to ensure adherence to quality standards and KPIs.
- Conduct regular audits and assessments to identify areas for improvement in processes and procedures.
- Develop and implement effective training programs to enhance customer service skills among team members.
- Collaborate with other departments (e.g., operations, recruitment) to resolve issues related to call handling, shrinkage, attrition, AHT, CSAT, etc.
- Analyze data reports to track performance metrics such as first-call resolution rate, average handle time, etc.
Interested - whatsapp - (phone hidden)
📌 SME and Specialist Quality (Indore)
🏢 Sagility India
📍 Indore