- Manage and resolve complex incidents, ensuring timely restoration of services and minimal impact on customers.

- Develop and implement incident management processes and procedures to improve incident resolution time.

- Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.

- Conduct post-incident reviews to identify areas for improvement and implement changes to prevent future incidents.

- Provide training and guidance to junior team members on incident management best practices.

- Ensure compliance with industry standards and regulatory requirements related to incident management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead - Incident Management (Bengaluru)
🏢 Microland
📍 Bengaluru