Clinical Responsibilities

- Perform comprehensive eye examinations and accurate refraction.
- Prescribe spectacles and advise on appropriate lens options based on the patients visual needs.
- Detect common eye conditions and refer patients to ophthalmologists when necessary.
- Measure PD, fitting height, and other dispensing parameters accurately.
- Conduct contact lens fittings, trials, and patient education (if applicable).
- Maintain accurate patient records and prescription history.
- Ensure all examinations follow professional and ethical standards.

Retail & Sales Responsibilities

- Assist customers in selecting suitable frames, lenses, and sunglasses based on prescription, lifestyle, and budget.
- Recommend premium lenses, lens coatings, progressive lenses, blue-light protection, photochromic lenses, and other value-added products.
- Explain the benefits and features of various eyewear brands and products.
- Achieve individual and store sales targets while maintaining excellent customer service.
- Upsell and cross-sell accessories, contact lenses, cleaning kits, and additional pairs.
- Build long-term customer relationships through follow-ups and after-sales service.

Customer Service

- Deliver a professional and personalized customer experience.
- Handle customer queries, adjustments, and complaints effectively.
- Follow up with customers regarding eyewear comfort and satisfaction.




- Maintain high standards of customer satisfaction and retention.

Store Operations

- Ensure the optical showroom is clean, organized, and visually appealing.
- Assist in inventory management, stock verification, and merchandising.
- Coordinate with the lab for order processing and timely delivery.
- Ensure proper care and handling of optical instruments and equipment.
- Support promotional activities and in-store marketing campaigns.

Skills Required

- Solid refraction and dispensing knowledge.
- Excellent communication and interpersonal skills.
- Sales-oriented with the ability to recommend suitable products confidently.
- Good understanding of ophthalmic lenses, frames, and premium eyewear brands.
- Customer-focused with problem-solving abilities.
- Basic computer skills and familiarity with optical billing/POS software.

Preferred Qualification

- Diploma/Bachelors Degree in Optometry (D.Optom/B.Optom or equivalent).
- Relevant experience in retail optical sales is preferred.
- Freshers with good communication skills and a willingness to learn may also apply.

Key Performance Indicators

- Accuracy of refraction and prescription dispensing.
- Customer satisfaction and repeat business.
- Achievement of individual sales targets.
- Premium lens and eyewear conversion rate.
- Average bill value and successful cross-selling.
- Timely order processing and minimal customer complaints.

📌 Optometrist (Salem)
🏢 BOMBAY OPTICAL
📍 Salem