Designation: IT Support Engineer / System Administrator
This position of Remote IT Support Engineer / System Administrator is for our client, a major Retail/Wholesale company based in Dubai. Work location will be in our office in Kochi.
Job Description:
- Resolve support tickets within SLA and update ticketing system.
- Maintain support records and escalations.
- Support Microsoft 365.
- Support LAN/WAN, firewalls, switches and WiFi.
- Manage WiFi cloud portal.
- Support Windows and Linux.
- Ensure user satisfaction and follow issues to closure.
- Follow IT security policies.
- Coordinate with Technology Solutions Team and vendors.
- Be available after office hours for critical issues.
Full fledged training on processes and products shall be provided before operations begin.
Location: Vennala, Kochi
Industry: F&B;/FMCG
Client Geography: International (Middle East)
Work Timing: 10.30am to 7.30pm
Working days:
Monday to Saturday
No gender preference
Language fluency written: English
Language fluency spoken: English & Malayalam. Hindi is also preferred.
Computer & Networking Knowledge: Windows, Active directory, Microsoft 365, Outlook, LAN/WAN, firewalls, switches and WiFi. SQL/MariaDB/MongoDB experience is an advantage.
Other skills required: Confidence, Willingness to learn, Communication, Positivity, Friendliness, Team Player as well as Individual Contributor
Educational qualification: Bachelor's degree in IT/Computer Science or related field.
Preferred certifications: MCSE, CCNA.
Work Experience: 2+ years experience in IT support.
Salary: Between Rs 30,000 to 35,000 per month. Final amount shall be decided based on relevant experience and performance in interview.
📌 It Support Engineer (Kochi)
🏢 ABC Customer Service
📍 Kochi
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