Job Description JOB DESCRIPTION :
n n Engages in Customer Escalations.
n Management of daily activities of a team size of 300+ analysts
n Ensures achievement of all system, team and individual Customer Service goals and standards
n Manages Key performance indicators
n Maintain complete knowledge of all service tasks and programs, as well as system and
n n telecommunications capabilities
n n Responsible for administrative aspects including reporting
n Superior communication (oral, written), presentation, and interpersonal skills
n Demonstrated ability to develop and implement process enhancements including technology and performance
n Ability to plan, prioritize, organize and communicate/sell effectively
n Proficiency in Work-force management applications, Quality tools and technologies
n Experienced in goal setting (defining and prioritizing specific, driving objectives)
n Responsible for Process level compliance on various standards.
n Backup for the SDL in absence
n Solid domain experience in GIS and Mapping
n

📌 Senior Delivery Manager-GIS/Mapping (Hyderabad)
🏢 Wipro
📍 Hyderabad