Job Description Location: Bangalore
n Shift Timing: 9:30 PM – 6:30 AM (US Shift)
n Cab facility provided
n Experience: 6 to 10 Years
n Job Title: Team Leader - Credit Operation (US Mortgage/Loan operation
n s)
n Job Summ
n aryWe are looking for an experienced and detail-oriented Team Leader – Credit Operations to manage and oversee loan origination, processing, and documentation activities. This role involves leading a team, ensuring compliance with credit guidelines, and driving operational efficiency while maintaining high-quality standards across all loan fil
n es.
n Key Responsibili
n ties1. Credit Review & Documenta
n n tionReview loan applications and supporting documents to ensure completeness, accuracy, and compliance with credit and program guideli
n nes.Collect, validate, and organize borrower documentation such as financial statements, tax returns, ownership records, and insurance pap
n ers.Identify and reconcile inconsistencies across documents (e.g., ownership details, revenue figures, entity names, and addresses), escalating discrepancies when requi
n red.Prepare loan files for underwriting submission and closing using standardized checklists and quality control measu
n n res.2. Team Leader
n n shipLead, mentor, and manage a team of loan processing and origination speciali
n sts.Set clear performance expectations and ensure consistent delivery of high-quality out
n put.Foster a positive, collaborative, and performance-driven work environm
n n ent.3. Loan Origination & Proces
n n singOversee the end-to-end loan origination and processing lifecy
n cle.Ensure adherence to company policies, regulatory requirements, and credit guideli
n nes.Monitor loan pipelines, identify bottlenecks, and proactively resolve issues to maintain turnaround ti
n n mes.4. Stakeholder Collabora
n n tionCoordinate with Sales, Underwriting, and Closing teams to address documentation gaps and ensure smooth file progress




n ion.Act as a key point of contact for internal stakeholders on credit operations matt
n n ers.5. Compliance & Quality Assur
n n anceEnsure all loan documentation meets regulatory and internal compliance standa
n rds.Stay updated with industry trends, lending laws, and regulatory chan
n ges.Partner with compliance teams to maintain adherence to policies and procedu
n n res.6. Reporting & Performance Manage
n n mentTrack team performance metrics and prepare reports for senior managem
n ent.Analyze operational data to identify improvement areas and implement process enhanceme
n n nts.7. Customer Experi
n n enceEnsure a seamless borrower experience by addressing queries and resolving issues promp
n tly.Maintain transparent and qualified communication throughout the loan lifecy
n n cle.8. Systems & Record Manage
n n mentMaintain accurate records, updates, and notes in CRM and Loan Origination Systems (L
n OS).Ensure proper documentation and audit readiness at all ti
n n mes.9. Training & Develop
n n mentConduct onboarding and training sessions for new hi
n res.Drive continuous learning and skill development within the team through coaching and knowledge shar
n n ing.
n Qualifications & S
n n killsMinimum 5 years of experience in Credit Operations, Loan Origination, Processing, and Documenta
n tion.Minimum 1 year of experience as a Team Leader (official designation/on papers is mandat
n ory).Willingness to work Night Shifts (US Shift) and Work From Office (
n WFO).Strong understanding of lending practices, credit policies, and compliance requirem
n ents.Proven experience in team leadership and people manage
n ment.Excellent analytical, problem-solving, and decision-making sk
n ills.Strong communication and stakeholder management abili
n ties.Ability to manage multiple priorities in a fast-paced environ
n n ment.
n Key Compet
n n enciesAttention to
n DetailLeadership & Team Mana
n gementProcess Improvement M
n indsetRisk & Compliance Awa
n renessCustomer-Centric Ap
n proach

📌 Team Leader - Credit Operations (Bengaluru)
🏢 R Systems
📍 Bengaluru