Job Description Oracle Field Service Cloud – Functional Lead / Senior Consultant
n Job Summary
n We are looking for an experienced Oracle Field Service Cloud (OFS) Functional Lead / Senior Consultant to support Oracle CX Field Service implementations and transformation initiatives. The candidate will independently drive functional design, configuration, business workshops, scheduling/debrief processes, testing, training, and business adoption for field service operations.
n The ideal candidate should have robust hands-on experience with Oracle Field Service Cloud and the ability to translate field-service business requirements into scalable OFS solutions.
n Experience
n n 7–12 years of overall experience in Oracle CX / Field Service.
n Location: Noida, Pune, Mumbai, Bengaluru, Hyderabad, Chennai and Coimbatore.
n Strong hands-on experience with Oracle Field Service Cloud.
n Minimum 1–2 full-cycle Oracle Field Service / OFS implementations.
n Experience working directly with business stakeholders and technical teams.
n n Key Responsibilities
n n Lead functional solution design and configuration for Oracle Field Service Cloud.
n Conduct and support business requirement workshops, CRP, SIT, and UAT activities.
n Configure OFS based on business requirements and field-service processes.
n Support cutover planning, readiness activities, go-live, and hyper-care.
n Analyze business processes and recommend appropriate OFS configurations and improvements.
n Identify potential adoption challenges and support business users during implementation.
n Own the creation and maintenance of Oracle Field Service training documentation and user guides.
n Provide functional support and troubleshooting during testing and post-go-live phases.
n n Required Functional Expertise
n The candidate should have strong knowledge of the following Oracle Field Service Cloud capabilities:
n n Work Zones
n Resources and resource structures
n Capacity and capacity management
n Routing and scheduling
n Quotas
n Calendars and working hours
n Activity types and activity management
n Mobility and field technician workflows
n Technician assignment and dispatch processes
n Debriefing
n Activity completion and status updates
n Field service execution and operational workflows
n Configuration of OFS to support real-world field operations
n n Integration Knowledge
n n Good understanding of OFS integrations with JDE ERP or other ERP systems.
n Ability to work effectively with technical/integration teams.
n Working knowledge of REST APIs and middleware touchpoints.
n Understanding of downstream transactions, debrief updates, and integration-driven status/transaction updates.
n Ability to analyze functional requirements related to inbound and outbound OFS integrations.
n n Candidate Profile / Fitment
n The candidate should be able to demonstrate practical experience through examples, including:
n n Previous OFS solution and design decisions.
n Complex scheduling and routing challenges and how they were addressed.
n Debriefing and activity-completion challenges.
n Configuration decisions made to support field technicians and business operations.
n Business adoption risks encountered during implementation and how they were mitigated.
n Experience managing functional discussions with business stakeholders.
n Experience working across functional and technical teams to deliver OFS solutions.
n n Certification
n n Oracle Field Service Cloud Certification is preferred
n