Job Description Customer Support Fresher – International Voice/Chat Process
n Location: Pune
n Work Mode: Work from Office
n Shift: Rotational Shifts (Including Night Shifts)
n Joining Preference: Immediate Joiners
n About the Role
n We are seeking dynamic and customer-centric professionals to join our Customer Support team. The ideal candidate should possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to resolve customer queries efficiently across multiple channels.
n Eligibility Criteria
n n Graduate in any discipline
n Freshers and candidates with up to 2 years of experience are welcome to apply
n Excellent verbal and written communication skills in English
n Strong interpersonal and problem-solving abilities
n Comfortable working in rotational shifts, including night shifts
n Ability to work effectively in a quick-paced environment
n Immediate joiners will be preferred
n n Key Responsibilities
n n Handle customer interactions through phone, email, and chat channels.
n Provide accurate and timely responses to customer inquiries.
n Resolve customer concerns while ensuring a high level of customer satisfaction.
n Maintain detailed and accurate records of customer interactions.
n Collaborate with internal stakeholders to address customer issues effectively.
n Adhere to service quality standards, productivity metrics, and company policies.
n Identify customer needs and provide appropriate solutions.
n Build and maintain positive customer relationships through professional communication.
n n Required Skills
n n Excellent communication and customer service skills
n Strong listening and comprehension abilities
n Good analytical and problem-solving skills
n Proficiency in basic computer applications and data entry
n Ability to multitask and manage priorities effectively
n Strong attention to detail and organizational skills
n n Application Details
n Interested candidates may share their updated resume at:
n Contact: (phone hidden)
n Email:
📌 Customer Specialist (Pune)
🏢 WNS
📍 Pune