Job Description SafeGold is India's largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.
n We've been consistently recognised for our growth and impact:
n #9 in 2023 ET Growth Champions (India)
n #9 in 2024 FT High Growth Companies (Asia)
n Job Description
n n Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
n Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
n Assisting in KYC verifications checks for customers.




n Provide resolution on disputed transaction.
n Promptness in handling escalations/queries raised by customer.
n Provide excellent customer service at all times
n Maintain a friendly manner and calm, positive manner when handling complaints
n n Skills Must have
n n Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.
n Stock management
n Banking background preferred
n n Valuable to have
n n Digital Marketing/Fraud Complaint handling
n n Qualifications
n n Graduate from any recognized university.
n n Working Days
n n 5 Days a week (Includes Sat and Sunday)
n Shift timings vary between 7 am - 11 pm
n

📌 Customer Support Associate (Raigarh)
🏢 Safegold
📍 Raigarh