Job Description Job Title: Front Office Executive
n Location: Mumbai – Taj Lands End
n Salary: ₹5–6 LPA
n Open Positions: 4
n Experience Required: Minimum 5+ Years
n Job Summary:
n We are looking for a highly qualified and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai. The ideal candidate should have a strong background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.
n Key Responsibilities:
n n Welcome and assist guests with warmth and professionalism.
n Deliver exceptional customer service throughout the guest journey.
n Handle guest requests, inquiries, and complaints efficiently.
n Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service.
n Maintain high grooming and presentation standards at all times.
n Provide personalized service to VIP and high-profile guests.
n Ensure compliance with hotel SOPs and luxury service standards.
n Build positive guest relationships to enhance satisfaction and loyalty.
n Assist in resolving guest concerns promptly and professionally.
n Represent the hotel's brand values through outstanding hospitality.
n n Eligibility Criteria:
n n Minimum 5+ years of experience in a luxury hotel or premium hospitality property.
n Excellent communication and interpersonal skills.
n Strong customer service and problem-solving abilities.
n Professional grooming and polished personality.
n Ability to work in rotational shifts, weekends, and public holidays.
n Strong teamwork and coordination skills.
n n Height Requirement (Mandatory):
n n Male: 5'11" (180 cm) & above
n Female: 5'4" (163 cm) & above
n n Preferred Skills:
n n Luxury Guest Relations
n Customer Service Excellence
n Hospitality Operations
n VIP Guest Handling
n Communication & Interpersonal Skills
n Conflict Resolution
n Team Collaboration
n Attention to Detail
n Professional Grooming & Etiquette
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📌 Front Office Executive (Raigarh)
🏢 Webvi
📍 Raigarh