Job Description We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates. If you have robust communication skills and a passion for customer service, this opportunity is for you!
n Job Role: Tier 2 Customer Support Associate (BPO)
n Work Mode: Work from Office / Hybrid (as per business requirement)
n Shift: US Shift (Night Shift)
n Work Week: Rotational (Mon–Fri / Tue–Sat / Wed–Sun)
n Key Responsibilities
n Handle customer queries through calls, emails, and chats
n Provide Tier 2 support and resolve customer concerns effectively
n Assist candidates with recruitment-related queries (fresh applicants & rehires)
n Guide users on self-service portals and navigation
n Follow escalation procedures for unresolved issues
n Meet SLA targets and maintain quality standards
n Conduct verification processes as per company policies




n Maintain accurate documentation and system updates
n Collaborate with internal teams for smooth issue resolution
n Eligibility Criteria
n Freshers & Experienced candidates can apply
n Prior International BPO / Customer Support experience preferred
n Excellent English communication skills (Verbal & Written)
n Comfortable working in US Shifts / Rotational Week-offs
n Basic knowledge of MS Office, ticketing tools (ServiceNow preferred), ERP systems
n Skills Required
n Strong communication & customer handling skills
n Problem-solving mindset
n Ability to work in a fast-paced environment
n Positive attitude & teamwork skills
n Detail-oriented and flexible with business requirements

📌 Customer Support Associate (Bengaluru)
🏢 BCforward
📍 Bengaluru