Job Description

Role Summary

We are seeking an experienced HRIS Lead (Outsourced) to oversee day-to-day HR systems operations, manage a small support team, and ensure the stability, scalability, and continuous improvement of our HR technology landscape.

This role balances operational excellence, functional configuration, and delivery discipline across releases, testing, and enhancements, with a solid emphasis on Workday expertise.

In addition, this role will partner closely with internal HR, IT, and data teams to support AI and people analytics initiatives.

Key Responsibilities

HRIS Operations & Team Leadership

- Lead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service delivery
- Oversee intake, prioritization, and resolution of system issues, enhancements, and service requests
- Establish and maintain operating rhythms (ticket management, backlog grooming, performance tracking)
- Drive continuous improvement in support processes and documentation
- Ensure standard controls and governance model is maintained

Release Management & Functional Testing

- Partner with internal HRIS director on end-to-end release management lifecycle including planning, coordination, communication,



and deployment readiness
- Lead functional testing efforts (UAT), including test strategy, script development, defect tracking, and sign-off
- Partner with vendors and internal stakeholders to ensure high-quality, low-risk deployments
- Maintain governance over change control and release standards

Workday Configuration & Optimization

- Provide hands-on Workday functional configuration support (Core HCM, Business Process Framework, security, reporting, and integrations support as applicable)
- Identify opportunities to simplify, standardize, and optimize system configuration
- Ensure alignment with business processes while maintaining system integrity and scalability
- Support audits, compliance requirements, and data integrity controls

Data, Reporting & AI Enablement

- Oversee people analytics resource, manage data governance, reporting, and analytics capabilities
- Enable and support AI-driven initiatives by ensuring data quality and system readiness
- Partner with managed service teams for Visier and Druid AI on system updates, bug fixes and testing
- Contribute to roadmap development for HR technology and data evolution

📌 Sr. Group Manager - HRIS-workday (Mumbai)
🏢 Wns Global Services
📍 Mumbai