Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.
Act as conference operator for high profile calls.
First line trouble shooting if problems are reported using diagnostic techniques.
Translate user requirements to system for event execution.
Resolve booking issues and ensure latest information is made available for event setup.
Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
Supporting the client in the use of AV Systems.
Supporting Video Conferencing calls.
Liaising with stakeholders to ensure successful execution of events
Co-ordinate preventative maintenance to AV equipment.
Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
Escalation when problems persist.
Promote and adhere to the Company's policy and procedures.
Running metric reports.
Any other responsibilities as requested by the lead and / or any designated member from the team
Should be versatile to work in any of the 24 x 7 shift.