Job Description Customer Support Manager– Stock Market
n Job Summary-
n We are looking for a Customer Support Manager to assist clients with stock market-related queries, trading platform support, account services, and general customer assistance.
n The ideal candidate should have excellent communication skills, basic to good knowledge of the Indian stock market, and a customer-focused attitude.
n Key Responsibilities-
n n Handle customer queries via phone, email, chat, and WhatsApp.
n Assist clients with account opening, KYC, login issues, and trading platform support.
n Provide information about stock market products and services.
n Resolve customer complaints and escalate complex issues to the concerned department.
n Maintain accurate records of customer interactions and service requests.
n Follow up with customers to ensure timely issue resolution.
n Educate customers on using trading platforms and mobile applications.
n Coordinate with internal teams to resolve customer-related issues.
n Ensure compliance with SEBI regulations and company policies while handling customer requests.
n n Required Skills
n n Positive verbal and written communication skills.
n Basic knowledge of the Indian Stock Market, NSE, BSE, Demat Accounts, and Trading Accounts.
n Proficiency in MS Office – Excel, Word, and Outlook.
n Strong problem-solving and customer service skills.
n Ability to work in a fast-paced environment.
n Knowledge of CRM software is an added advantage.




n n Qualifications
n n Graduate in any discipline.
n B.Com, BBA, MBA, or Finance-related qualifications preferred.
n NISM certification is an added advantage.
n 1–3 years of experience in Customer Support, Client Servicing, Stock Broking, or Financial Services preferred.
n n Preferred Candidate Profile
n n Graduate in any discipline.
n Minimum 1–3 years of experience in Customer Support / Client Servicing.
n Prior experience with leading stock broking or financial services companies will be preferred.
n n Candidates with previous experience in companies such as:
n n Motilal Oswal Financial Services
n Angel One
n SBI Securities
n HDFC Securities
n Other reputed stock broking / financial services companies
n n Good Knowledge of Stock Market Operations
n n Equity & Derivatives
n Mutual Funds
n Trading & Demat Accounts
n KYC & Client Onboarding
n RMS & Back-office Processes
n Trading Platforms & Mobile Applications
n Customer Service & Complaint Resolution
n n Language Skills
n n Strong communication skills in English and Hindi.
n Knowledge of a regional language will be preferred.
n n Benefits
n n Paid Time Off
n Provident Fund
n Professional growth opportunities
n Supportive work environment
n n Experience Required
n Stock Market: 3 years (Required)
n Job Location
n Kharghar, Navi Mumbai, Maharashtra (Required)
n Employment Type - Full Time

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