Job Description Who are we?
n Superset is India's largest University Recruitment Platform - a placement automation tool for
n universities and a digital campus hiring platform for employers. Our team is dedicated towards
n leveraging the technology to solve all the challenges and problems you could think of during a
n typical placement season.
n Location - Bangalore
n What will you do?
n As an ACSM at Superset, you'll be responsible for handling our university clients/customers,
n handholding during initial on-site implementation of the software platform and building long-term
n relationships with them.
n We need help with:
n ● Managing multiple stakeholders and understanding their respective business needs
n throughout the customer lifecycle,
n ● Providing good customer experience by ensuring that Superset is successfully and
n smoothly rolled out to the customer - provide software platform training to placements
n staff and help them set-up the platform,
n ● Handling escalations and ensuring long term working relationship with the respective
n university POCs,
n ● You'll be required to help potential clients with respect to the platform use, best
n practices, and promote adoption,
n ● Keeping a track of adoption metrics to preempt churn rate and managing renewals.
n This is a role with huge responsibility as you would be entrusted with customer success and student
n adoption.
n Requirements | You'll be a great addition to the team if:
n ● You have 1+ years of experience in account management/customer
n success/client-facing role/operations,




n ● You have excellent communication abilities including the ability to listen, understand,
n assist rightly to the clients,
n ● You understand that maintaining relations is more about understanding people's psyche
n than just providing feature resolutions,
n ● You are passionate about product craftsmanship and care about outstanding customer
n experience,
n ● Your experience working with cross-functional teams in a SaaS or a software company
n would be an added advantage.
n How can Superset help you on your journey?
n ● Two things are well ingrained in our culture:
n ○ We need people to take ownership = we don't micromanage/follow-up on our
n people because we trust them to deliver the best work possible
n ○ We ensure to provide resources and remove bottlenecks that deter our people
n from delivering the best of their work
n ● If you're at a stage in life where you are looking for challenges, you're at the right place,
n ● We're a team of proactive, versatile, independent and collaborative mindsets. We
n provide the liberty to experiment and be creative wherever necessary, and get things
n done,
n ● We understand that making mistakes comes in handy when you're growing in your
n career. As long as you're learning from your mistakes, you'll fit well with us,
n ● Our people have the freedom to approach, own, and solve problems creatively,
n ● Our customers rely on our products to do their most important work, which means they
n rely on us to build things the right way,
n ● We're inclusive of a product team who is always listening, deliberating, and delivering.

📌 Associate Customer Success Manager (Bengaluru)
🏢 Superset
📍 Bengaluru