Job Description KEY ACCOUNTS MANAGER — PROJECTSn Tiles & Marble | Sales
n THE OPPORTUNITY
n Our client is a large, listed building materials company — a leading player in tiles, marble, and surfaces — entering a defined phase of transformation across manufacturing efficiency, supply chain resilience, and brand repositioning toward premium, design-led categories.
n The Key Accounts Manager will own the company's most strategic project relationships across real estate, hospitality, commercial, and institutional sectors — the accounts that anchor volume, define design credibility, and carry disproportionate weight in the brand's premium narrative.
n This is a rare commercial mandate: end-to-end ownership of the key account lifecycle — from identification and relationship-building through to collections and delivery — with direct influence over how the country's most consequential developers, architects, and design consultants experience the brand.
n THE ROLE
n Strategic Account Identification & Segmentation
n Identify, develop, and nurture key accounts aligned with the company's premium positioning. Build a tiered segmentation model — prioritizing by volume potential, design relevance, margin contribution, and strategic weight — and continuously scan the market for new high-potential accounts and projects across regions.
n Relationship Management & Stakeholder Engagement
n Serve as the face of the brand to its most important clients — promoters, architects, interior designers, purchase heads, project consultants, and contractors. Lead presentations, co-creation discussions, and joint business reviews that keep the relationship ahead of the transaction.
n Sales Growth & Share of Wallet
n Drive cross-category growth across tiles, natural marble, and mosaics within existing accounts. Own the full project lifecycle — inquiry, product approvals, mock-ups, sampling, BOQ finalization, order closure — converting relationship equity into revenue.




n Account Planning & Strategic Execution
n Build customized account plans with transparent targets, timelines, and decision workflows. Work closely with supply chain and logistics to guarantee on-time, in-full delivery on time-sensitive project phases, and maintain forecast accuracy and pipeline discipline in CRM.
n Collections & Financial Controls
n Own payment collection discipline on large, complex project accounts. Manage credit risk, reconciliations, and overdue follow-ups in close partnership with finance — account health is a KAM responsibility, not a finance afterthought.
n Internal Collaboration & Execution Excellence
n Act as the internal voice of the customer — aligning design studio, plant dispatch, regional sales, and customer care around client commitments, and feeding market intelligence on competition, pricing, and design trends back into strategy.
n WHAT SUCCESS LOOKS LIKE
n • Revenue and margin growth from key accounts against company targets
n • Increased share of wallet across tiles, marble, and mosaic
n • Growth in the number and value of new strategic account wins
n • Improved collection efficiency and reduced DSO
n • Strong customer retention and satisfaction scores
n • A healthy, well-forecast pipeline of product approvals and project wins
n • Disciplined CRM adoption and account plan execution
n WHAT WE'RE LOOKING FOR
n • A graduate in Business, Marketing, or Civil Engineering; an MBA is preferred
n • A minimum of 7 years in B2B or project sales, with demonstrated success in key account management
n • An established network among architects, developers, interior consultants, and procurement teams
n • A track record in project-based selling with long, complex sales cycles
n • High ownership, strong interpersonal command, and the ability to influence senior stakeholders
n • Willingness to travel and manage multiple project locations simultaneously
n • Prior experience at a top-5 tile company preferred

📌 Key Account Manage - Projects (Tiles,Marble) (Raigarh)
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📍 Raigarh