Job Description Role: Inside Sales Team Lead
n Zolo | Coliving
n Drive the team. Own conversions. Build a high-performance sales floor.
n Why this role exists
n Zolo's inside sales engine is the primary driver of occupancy and revenue across its coliving portfolio. While individual associates handle customer conversations, consistent performance at scale depends on strong on-floor leadership.
n As we scale, the challenge is not just generating leads — it is ensuring high conversion rates, strong follow-up discipline, and a motivated, high-energy sales floor every day.
n This role exists to ensure that each team of inside sales associates operates with discipline, urgency, and intent — delivering consistent conversion outcomes while maintaining a solid customer experience.
n If the Associate Team Lead is strong, the team converts consistently.
n If the Associate Team Lead is weak, lead leakage, poor follow-ups, and low energy quickly impact revenue.
n Your mandate is clear
n n Own the performance of your inside sales team end-to-end
n Drive daily conversions, follow-ups, and revenue outcomes
n Coach and improve call quality, pitching, and objection handling
n Maintain high energy, motivation, and discipline on the floor
n Ensure zero lead leakage and strong CRM hygiene
n Build a team that consistently meets and exceeds targets
n n This is not a tracking role. It is active ownership of team performance and outcomes.
n About Zolo
n Finding dependable accommodation has historically been fragmented and inconsistent.
n People settled for compromises because the system offered few trustworthy options.
n Zolo reimagined living and hospitality as a connected journey.
n Zolo Coliving simplifies urban living.
n Z Vacations enables meaningful travel experiences.
n Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
n Today, over 100,000 people trust Zolo across different phases of life.




n Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.
n What you will be responsible for
n 1. Own Team Performance & Outcomes
n n Take full accountability for team targets (calls, connects, conversions, revenue)
n Track daily performance and take corrective actions
n Identify gaps and drive recovery plans
n Ensure no lead is missed or left unworked
n Drive strong closure discipline across the team
n n 2. Drive Execution Discipline & Process Control
n n Enforce strict follow-up discipline across all leads
n Ensure accurate and real-time CRM updates
n Maintain clean pipeline visibility and next actions
n Prevent lead leakage through structured tracking
n Build consistency in execution across team members
n n 3. Coach & Improve Call Quality
n n Listen to calls and identify gaps in communication and pitching
n Improve objection handling and closing ability
n Conduct mock calls and roleplays
n Provide specific, actionable feedback to team members
n Drive improvement in conversion rates
n n 4. Lead Floor Energy & Team Motivation
n n Maintain strong on-floor presence during peak hours
n Drive urgency in calls, follow-ups, and closures
n Keep team motivated during low-performance periods
n Run daily huddles and performance check-ins
n Create a high-energy, competitive environment
n n 5. Solve Problems in Real Time
n n Identify issues impacting connects, conversion, or follow-ups
n Take immediate corrective actions on-ground
n Adjust approach based on performance trends
n Escalate critical blockers quickly
n Ensure issues are resolved and not repeated




n n What success looks like after 6 – 12 months
n n Team consistently meets or exceeds targets
n High conversion rates across all team members
n Strong follow-up discipline with zero lead leakage
n Noticeable improvement in team call quality and performance
n High-energy, motivated, and performance-driven floor
n Clean and reliable CRM pipeline
n n The floor feels structured, energetic, and consistently high-performing.
n Who this role is for
n You will likely thrive here if:
n n You take ownership of team outcomes, not just your own
n You enjoy coaching and improving others
n You are comfortable in high-pressure, target-driven environments
n You bring energy and intensity to the floor every day
n You believe strong performance comes from discipline and consistency
n You want to grow into a larger leadership role
n n Experience we value
n n 2 – 4 years of experience in inside sales / calling roles
n Strong individual sales performance track record
n Experience mentoring or handling small teams (formal or informal)
n Exposure to target-driven environments with daily tracking
n Strong communication and customer handling skills
n n Hospitality experience is not required.
n Ownership, coaching ability, and execution discipline are critical.
n The impact you will have
n You will directly influence team conversions and revenue outcomes.
n You will shape the performance and growth of multiple sales associates.
n You will define the energy and culture of the sales floor.
n You will impact occupancy and business performance at scale.
n Why join now
n Zolo is scaling its inside sales engine rapidly across cities.
n Consistency in execution and conversion will define success.
n This role is a key stepping stone to larger leadership roles within the organization.
n If you believe performance comes from ownership, discipline, and coaching — this is the right opportunity.

📌 Inside Sales Team Lead (Bengaluru)
🏢 Zolo
📍 Bengaluru