Job Description About TravellerTrackn TravellerTrack is a next-generation Travel Management & Corporate Mobility platform helping transport operators and enterprises automate fleet operations, employee transport, spot rentals, billing, vendor management, and reporting.
Key Responsibilitiesn n Onboard new customers and ensure successful software implementation.
n Conduct product demos, training sessions, and user adoption programs.
n Build strong relationships with clients and act as their primary point of contact.
n Resolve customer queries by coordinating with the support and product teams.
n Monitor customer health, usage, renewals, and satisfaction.
n Identify upselling and cross-selling opportunities.




n Gather customer feedback and share product improvement suggestions.
n Ensure high customer retention and minimize churn.
n Requirementsn n 2–5 years of experience in Customer Success, Account Management, or SaaS Support.
n Excellent communication and relationship management skills.
n Experience in B2B SaaS is preferred.
n Ability to manage multiple customer accounts simultaneously.
n Solid problem-solving and presentation skills.
n Experience in TravelTech, Fleet Management, or Corporate Mobility is an added advantage.
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📌 Customer Success Manager (New Delhi)
🏢 Rochasoft
📍 New Delhi