Professional Experience:

- POS Support: 5+ years of L2 support on a retail POS platform (ORPOS/JM POS or a similar Java-based POS)
- Integration & Sync: Proven experience troubleshooting transaction sync and integration flows across register, Back Office, and Central Office - including RMS, RPM, RESA, payments, and compliance systems
- Retail Operations: Robust understanding of sales, returns, and Start Of Day (SOD) and End Of Day (EOD) workflows
- On-Call Coverage: Willing to work a 24x7 shift / on-call rotation supporting stores across multiple regions. Technical Skills:
- Java & Microservices: Hands-on debugging of Java and Spring Boot applications - reading code, interpreting stack traces, and applying minor fixes
- API & Integration: Proven troubleshooting of REST APIs, JSON payloads, and event / message-based sync flows
- SQL & Data Analysis: High proficiency in SQL/PL-SQL for data verification, transaction auditing, reconciliation, and ad-hoc report validation
- Log Analysis & Monitoring: Skilled with centralized logging and monitoring tools (Splunk / ELK-Kibana / Grafana or equivalent) to analyse logs, stack traces, and system dumps and to configure alerts
- Performance Analysis: Able to diagnose performance and stability issues - thread and heap dumps, memory, GC,



and latency across services
- Reconciliation & Settlement Analysis: Able to reconcile POS sales, tenders, and payment settlement against backend and finance systems and isolate mismatches
- Linux, FTP & Scripting: Comfortable operating on Linux, managing file transfers (FTP/SFTP), and running and maintaining operational scripts. Public
- Containers & Deployment: Working knowledge of Docker/Kubernetes and microservice deployment configurations
- POS Hardware: Experience configuring registers, scanners, pin pads, and payment terminals
- Security Awareness: Familiarity with PCI-DSS and secure handling of payment and cardholder data
- ITSM Tools: Proficiency with ServiceNow or Jira for SLA-driven incident, problem, and change management

Soft Skills:

- Root-Cause Isolation: Deep analytical ability for high-priority, time bound store incidents
- Problem & Trend Analysis: Able to analyse incident trends, identify recurring root causes, and produce formal RCA and post-incident reviews
- Technical Communication: Ability to coordinate effectively across store staff, vendors, and L3 and Squad teams. Powered by JazzHR

tHqG2dlPNG

📌 Systems Engineer II-ORPOS Support (Bengaluru)
🏢 Landmark Group
📍 Bengaluru