Customer Support Manager– Stock Market

Job Summary-

We are looking for a Customer Support Manager to assist clients with stock market-related queries, trading platform support, account services, and general customer assistance.

The ideal candidate should have excellent communication skills, basic to good knowledge of the Indian stock market, and a customer-focused attitude.

Key Responsibilities-

- Handle customer queries via phone, email, chat, and WhatsApp.
- Assist clients with account opening, KYC, login issues, and trading platform support.
- Provide information about stock market products and services.
- Resolve customer complaints and escalate complex issues to the concerned department.
- Maintain accurate records of customer interactions and service requests.
- Follow up with customers to ensure timely issue resolution.
- Educate customers on using trading platforms and mobile applications.
- Coordinate with internal teams to resolve customer-related issues.
- Ensure compliance with SEBI regulations and company policies while handling customer requests.

Required Skills

- Good verbal and written communication skills.
- Basic knowledge of the Indian Stock Market, NSE, BSE, Demat Accounts, and Trading Accounts.
- Proficiency in MS Office – Excel, Word, and Outlook.
- Solid problem-solving and customer service skills.
- Ability to work in a fast-paced environment.
- Knowledge of CRM software is an added advantage.





Qualifications

- Graduate in any discipline.
- B.Com, BBA, MBA, or Finance-related qualifications preferred.
- NISM certification is an added advantage.
- 1–3 years of experience in Customer Support, Client Servicing, Stock Broking, or Financial Services preferred.

Preferred Candidate Profile

- Graduate in any discipline.
- Minimum 1–3 years of experience in Customer Support / Client Servicing.
- Prior experience with leading stock broking or financial services companies will be preferred.

Candidates with previous experience in companies such as:

- Motilal Oswal Financial Services
- Angel One
- SBI Securities
- HDFC Securities
- Other reputed stock broking / financial services companies

Good Knowledge of Stock Market Operations

- Equity & Derivatives
- Mutual Funds
- Trading & Demat Accounts
- KYC & Client Onboarding
- RMS & Back-office Processes
- Trading Platforms & Mobile Applications
- Customer Service & Complaint Resolution

Language Skills

- Robust communication skills in English and Hindi.
- Knowledge of a regional language will be preferred.

Benefits

- Paid Time Off
- Provident Fund
- Professional growth opportunities
- Supportive work environment

Experience Required

Stock Market: 3 years (Required)

Job Location

Kharghar, Navi Mumbai, Maharashtra (Required)

Employment Type - Full Time

📌 Customer Relationship Manager (India)
🏢 Charchit Info Services Private
📍 India