Job Description Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.
n Key Responsibilities
n :• Deliver transparent, fluent, and professional communication with strong active listenin
n gand cultural awareness
n • Provide first-level support for product inquiries, warranty questions, and basi
n cHVAC-related issues (training provided)
n • Accurately log cases in CRM tool while multitasking during live calls




n • De-escalate challenging situations and ensure a positive customer experience
n • Prioritize and manage high-volume inquiries with strong organization and tim
n emanagement
n
n Skills & Competencie
n s:• Written & Verbal Communication: Excellent communication skills are a mus
n t.Effectively communicate complex information to both technical and non-technic
n alaudience
n s.• Strong customer focus, empathy, patience, and conflict-resolution skill
n s.
n Shi
n ft:• Ability to work U.S. business hours (8:00 AM – 6:00 PM CS
T).

📌 Contact Center Specialist (Chennai)
🏢 Lennox India Technology Centre
📍 Chennai