Description

Grade: M2/M3

JD – CEC Trainer Lead

- Exceptional interpersonal and communication skills
- Plans and facilitates recent hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive NPS/sales target (wherever applicable) and implementation of strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques
- Is able to identify Training needs based on call evaluation/ gap in product and process understanding

Candidate Profile

- Minimum education – Graduate/Undergraduate with minimum of 3years experience
- Should be a Trainer with 3-5 Years in Training preferably with BFSI experience
- Must have excellent presentation and communication skills
- Having a team handling experience would be desirable

Responsibilities

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Qualifications

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