Job Description This is not a loan recovery or credit card collections role. There is no credit score, no regulatory lever, and no asset lock-in behind our receivables.
n Recovery here is a value and relationship function.
n The Collection Manager owns end-to-end collections for Quantum Leap Learning Solutions. The role is accountable for converting booked revenue into realised revenue at an 80%+ collection ratio, building a high-performing collections team, designing event-to-event collection strategies, and providing management with accurate revenue visibility through reports and forecasts.
n This is a high-ownership, data-driven role that sits at the intersection of Sales, Finance, and Data, with direct impact on cash flow, refunds, and revenue predictability.
n **Role Overview**
n **Key Responsibilities**
n n **Company**: Quantum Leap Learning Solutions
n **Designation**: Collection Manager
n **Function**: Revenue/Collections
n **Reports to**: Head of Inside Sales
n n 1. **Collection Performance & Targets**
n - Deliver 80%+ collections against the total booked amount, event-on-event and month-on-month.
n - Own collection KPIs, daily/weekly/monthly targets, and escalation thresholds.
n - Drive recovery from partial-paid, overdue, and at-risk clients.
n 2. **Team Leadership**
n - Lead, coach, and drive the collections team; set clear responsibilities, SLAs, and individual KRAs.
n - Build review cadences (daily huddles, weekly performance reviews) and a culture of accountability.
n - Identify capability gaps and run targeted training on objection handling, negotiation, and payment closure.
n - Create, develop and own strategies which match the brand's values and reputation.
n 3. **Event-to-Event Collection Strategy**
n - Design and continuously improve collection playbook for each event/program cycle (PACE, BIC, BSW, etc.).
n - Define call cadences, communication scripts, follow-up windows, and conversion levers per cohort.
n - Benchmark each event's collection performance and embed learnings into the next cycle.
n 4. **Root Cause Analysis (RCA)



on Misses**
n - Diagnose gaps whenever collection targets are missed by event, segment, ticket size, payment mode, and team member.
n - Publish structured RCAs with corrective and preventive actions, and track closure to completion.
n 5. **Cross-functional Partnership (Sales & Data)**
n - Partner with the Sales & Operations team to share structured feedback on lead quality, commitment quality, and closure hygiene.
n - Work with the Data team to identify revenue leakage, drop-off points in the payment journey, and high-risk cohorts.
n - Translate data insights into operational actions for both Sales and Collections.
n 6. **NBFC & Financing Partnerships**
n - Identify, evaluate, and onboard NBFC partners to expand EMI and financing options for clients.
n - Negotiate commercial terms, approval TATs, and rejection-rate improvements.
n - Own the operational integration between NBFC partners, Sales, and Collections.
n 7. **Payment Plan Design**
n - Build flexible, compliant payment plan structures (EMIs, milestone-based plans, deferred plans) to lift conversion of bookings into collections.
n - Define eligibility rules, approval matrix, and risk guardrails for each plan.
n 8. **Activation of Partial-Paid & Stuck Pipeline**
n - Work with Sales to re-engage partial-paid clients and stuck/non-moving booked data.
n - Define joint Sales–Collections workflows for prioritization, hand-offs, and closure of dormant pipelines.
n 9. **Refund Minimization**
n - Build proactive strategies to minimize refunds, early warning signals, save-desk interventions, alternate plan offers, and value reinforcement.
n - Track refund reasons, publish trends,



and drive cross-functional fixes at the source.
n 10. **Reporting & Revenue Visibility**
n - Own and publish the Collection Report (daily/weekly/monthly) and a rolling Collection Forecast for Management.
n - Provide explicit visibility on booked vs. collected, expected inflows, risks, and recovery actions.
n - Present insights and recommendations in leadership reviews.
n **Candidate Profile**
n **Experience**
n n 5–8+ years in collections, recovery, or revenue operations.
n Proven experience leading a collections team in EdTech, BFSI, NBFC, EMI/consumer finance, training/education, or high-ticket B2C environments.
n Hands-on experience onboarding and managing NBFC partnerships is strongly preferred.
n n **Skills & Competencies**
n n Strong team leadership and performance management.
n Sharp analytical and RCA skills; comfortable with dashboards, Excel/Sheets, and CRM data.
n Excellent negotiation, objection handling, and stakeholder management.
n Ability to design payment plans and policy frameworks balancing conversion and risk.
n Structured reporting and forecasting discipline.
n Cross-functional partnership skills works seamlessly with Sales, Data, and Finance.
n n **Key Performance Indicators (KPIs)**
n n Collection % of Booked Amount
n Event-on-Event Collection Growth
n Refund Rate
n NBFC-funded Collections Share
n Forecast Accuracy
n Partial-paid Recovery %
n RCA Closure on Misses
n n **Mindset**
n n High ownership and outcome-driven.
n Data-first decision making.
n Calm under pressure; thrives in a fast-paced, target-led environment.
n Customer-empathetic while protecting business interests.
n Direct line of sight to company revenue and cash flow.
n High visibility with leadership through forecasts and reviews.
n Opportunity to build the collections function, including NBFC partnerships and payment-plan products, from the ground up.
n Work alongside high-performing Sales, Data, and Program teams driving flagship programs like PACE and BIC.
n

📌 Collections Manager (Bengaluru)
🏢 Quantum Leap Learning Solutions
📍 Bengaluru