Job Description Job Post :- Partner Relationship Manager - Operations
n Work Location: Ahmedabad
n Workdays: Monday to Friday
n Role Overview:
n The Partner Relationship Manager will be the single point of contact for company's business partners, owning their end-to-end journey, from onboarding through day-to-day coordination, certification cycle support, and issue resolution. This is a client-facing operations role where robust communication, relationship management, and disciplined time management are the top priorities. Working knowledge of ISO/certification report formats is expected.
n Key Responsibilities:
n n Own the complete relationship lifecycle with company's partners such as onboarding, ongoing coordination, and continued engagement.
n Act as the primary point of contact for partner queries, escalations, and follow-ups, ensuring prompt and professional resolution.
n Coordinate the certification workflow end-to-end: application handling, audit scheduling, and follow-through to certification decision.
n Track report submission flow between partners, auditors, and internal teams, ensuring basic compliance with required formats and timelines.
n Manage timelines across multiple partner accounts simultaneously, proactively flagging delays before they become issues.
n Coordinate surveillance and recertification schedules, and support scope extension or certification change requests.
n Liaise with internal teams for contract review, quotation support, and certification cycle planning.
n Maintain accurate records in the CB management system / CRM for tracking partner status and history.
n Support nonconformity follow-up coordination and closure verification tracking (administrative,



not technical review).
n Prepare basic MIS/status reports and dashboards in Excel for management visibility.
n Handle day-to-day customer communication with a strong focus on responsiveness and professionalism.
n n Must-Have Skills
n n Excellent verbal and written communication skills, this is the single most important requirement.
n Strong client / partner relationship management ability.
n Sharp time management, able to juggle multiple partner accounts and deadlines without dropping the ball.
n Basic working knowledge of ISO management system standards (e.g., ISO 9001) and how certification reports should be submitted.
n Comfortable with Microsoft Excel, Word, and CRM / DMS tools for tracking and reporting.
n Well organized, proactive, and able to work independently from the Ahmedabad office.
n n Good-to-Have Skills
n n Prior exposure to a certification body, audit firm, or compliance-driven service business.
n Familiarity with IAF Mandatory Documents or accreditation body requirements.
n Experience with certification management software or a similar CB/CRM platform.
n Basic understanding of CAPA / nonconformity handling processes.
n Exposure to process improvement or Lean/Six Sigma fundamentals.
n n Ideal Candidate Profile
n n 4–5 years of experience in client relationship management, business coordination, or operations - certification/compliance industry background is a plus but not mandatory.
n Someone who enjoys owning relationships end-to-end and takes accountability for outcomes, not just tasks.
n Comfortable being the primary escalation point for partners and coordinating across internal teams to get things done.
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