Job Description Customer Support Executive - Voice
n Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.
n Key Responsibilities:
n n Handle inbound customer calls in a qualified manner
n Retail Voice Support
n Assist employees of clients through calls.
n Provide help regarding employee queries.
n Address customer queries, complaints, and requests efficiently
n Escalate complex issues to the appropriate department
n Maintain records of customer interactions in the system
n n Basic Requirements:
n n Educational qualification – Plus two and above
n Excellent Communication skill- Speaking (CEFR-B2)
n Able to quickly understand issues and requests employees.
n Immediate joiner
n Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift )
n Rotational week-off
n Level 1 hiring
n Salary offered- 2,72,300 to 3,50,000 LPA
n Location- Kochi (Kakkanad)
n Cab availability from 6.30PM-6.30AM within 25KM premises of office
n

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