TravellerTrack is a next-generation Travel Management & Corporate Mobility platform helping transport operators and enterprises automate fleet operations, employee transport, spot rentals, billing, vendor management, and reporting.
Key Responsibilities
- Onboard new customers and ensure successful software implementation.
- Conduct product demos, training sessions, and user adoption programs.
- Build solid relationships with clients and act as their primary point of contact.
- Resolve customer queries by coordinating with the support and product teams.
- Monitor customer health, usage, renewals, and satisfaction.
- Identify upselling and cross-selling opportunities.
- Gather customer feedback and share product improvement suggestions.
- Ensure high customer retention and minimize churn.
Requirements
- 2–5 years of experience in Customer Success, Account Management, or SaaS Support.
- Excellent communication and relationship management skills.
- Experience in B2B SaaS is preferred.
- Ability to manage multiple customer accounts simultaneously.
- Strong problem-solving and presentation skills.
- Experience in TravelTech, Fleet Management, or Corporate Mobility is an added advantage.