Job Description Job Title: Front Office – Guest Relations Executive
n Location: Taj Lands End, Mumbai
n Salary: ₹6–7 LPA
n Experience Required: 2+ Years
n Education: Bachelor's Degree in Hospitality Management / Hotel Management (Mandatory)
n Job Summary:
n We are looking for a agile and customer-focused Guest Relations Executive (GRE) to join the Front Office team at Taj Lands End. The ideal candidate should have excellent communication skills, a passion for guest service, and at least 2 years of experience in front office or guest relations within the hospitality industry.
n Key Responsibilities:
n n Welcome guests and ensure a warm, professional arrival and departure experience.
n Handle guest check-in and check-out efficiently.
n Address guest inquiries, requests, and complaints promptly.
n Coordinate with Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service.
n Maintain guest profiles and preferences for personalized service.
n Handle VIP arrivals and ensure exceptional guest satisfaction.
n Ensure adherence to hotel SOPs and brand standards.
n Assist in managing room allocations and guest requests.
n Maintain accurate records and prepare required reports.
n Promote hotel services and facilities to enhance the guest experience.
n n Eligibility Criteria:
n n Bachelor's Degree in Hospitality/Hotel Management (Mandatory).
n Minimum 2 years of experience as a Front Office Executive, Guest Relations Executive, or a similar role in a reputed hotel.
n Excellent verbal and written communication skills in English.
n Strong interpersonal and problem-solving skills.
n Well-groomed personality with a professional appearance.
n Ability to work in rotational shifts, weekends, and public holidays.
n Knowledge of hotel PMS (Opera/Fidelio or similar) will be an added advantage.
n n Preferred Skills:
n n Guest handling and relationship management
n Front Office Operations
n Customer Service Excellence
n Conflict Resolution
n Communication & Interpersonal Skills
n Time Management
n Teamwork
n Attention to Detail
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📌 Guest Relations Executive (Raigarh)
🏢 Webvi
📍 Raigarh