Job Description

We are seeking an experienced and dynamic Housekeeping Manager to join our team in Gandhinagar, India. As Housekeeping Manager, you will lead and oversee all aspects of the housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction across all guestrooms, public areas, and facilities. You will be responsible for managing staff, implementing operational procedures, maintaining compliance with health and sanitation standards, and fostering a collaborative team workplace that prioritizes excellence and innovation. This is an excellent opportunity for a detail-oriented leader who is passionate about delivering exceptional service and driving operational efficiency.

- Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
- Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
- Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
- Manage staff recruitment, onboarding, performance evaluations,



and disciplinary actions while maintaining transparent and empathetic communication with all team members
- Issue daily assignments to staff, review special requests and priority areas, and ensure optimal coordination of housekeeping operations
- Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
- Maintain and manage the Lost and Found system, logging items accurately and responding to guest inquiries to ensure satisfaction and accountability
- Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
- Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
- Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
- Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner
- Perform other duties as assigned or deemed necessary to support organizational goals and guest satisfaction

📌 Housekeeping Manager (Gandhinagar)
🏢 GRAND MERCURE
📍 Gandhinagar