Job Description Executive - Customer Service (B2B Jewellery)
n Location: Mumbai
n Industry: Diamond-Studded Jewellery Manufacturing
n Experience: 2–4 Years
n Role Overview
n We are looking for a Customer Service Executive to manage order processing and sales coordination for domestic B2B jewellery customers. The role involves ERP-based order management, coordination with internal teams, invoicing, dispatch tracking, and timely customer communication.
n Key Responsibilities
n n Process and update customer orders accurately in the ERP system.
n Verify SKU, quantity, pricing, metal purity, diamond specifications, delivery dates, and customer requirements.
n Track orders from receipt to production, invoicing, dispatch, and delivery.
n Coordinate with Sales, Merchandising, Production, PPC, QC, Finance, Packing, and Logistics teams.
n Share order status, dispatch details, and delivery updates with customers.
n Prepare and verify invoices, delivery challans, packing lists, and shipment documents.
n Maintain customer-wise order trackers and pending-order reports.
n Highlight delays, discrepancies, and customer concerns for timely resolution.




n Prepare daily and weekly MIS reports on orders, invoicing, and dispatches.
n n Candidate Requirements
n n Graduate with 2–4 years of experience in customer service, sales coordination, order management, or commercial operations.
n Experience in a domestic jewellery manufacturing company is mandatory.
n Working knowledge of ERP systems is mandatory.
n Experience in SAP will be preferred.
n Understanding of jewellery SKUs, metal purity, diamond specifications, certification, invoicing, and dispatch processes.
n Positive knowledge of MS Excel and MIS reporting.
n Strong communication, coordination, follow-up, and problem-solving skills.
n High attention to detail and ability to work in a fast-paced, multi-stakeholder environment.
n n Key Skills
n B2B Customer Service, Jewellery Manufacturing, Domestic Jewellery Market, Sales Coordination, Order Management, Order Processing, ERP, SAP, Customer Coordination, Invoicing, Dispatch Coordination, Logistics Coordination, MIS Reporting, Jewellery Operations, Order-to-Cash, MS Excel

📌 Executive - Customer ServiceB Jewellery) (Raigarh)
🏢 Kama Jewelry
📍 Raigarh