Job Description The company is looking for a Founder's Office – Growth & CX Outcomes skilled to work directly with the leadership team to solve high-impact customer and business problems.
n This is a highly execution-oriented role for someone who enjoys combining product thinking, customer obsession, analytics, and technology to improve customer journeys and business outcomes. You'll own critical initiatives across the post-booking customer experience, supplier ecosystem, and product improvements that directly impact customer satisfaction and business growth.
n If you enjoy identifying problems, speaking to customers, leveraging technology to solve them, and driving measurable outcomes, this role offers significant ownership and visibility.
n What You'll Own
n n Drive strategic initiatives that improve post-booking customer experience across the travel journey.
n Identify customer drop-off points and build solutions to improve conversion, engagement, and retention.
n Work closely with customers to gather insights, validate hypotheses, and translate feedback into product improvements.
n Improve supplier experience by identifying operational bottlenecks and designing scalable solutions.
n Partner with Product, Engineering, Operations for Growth,



and Customer Experience to deliver high-impact initiatives.
n Use technology and automation to solve operational and customer problems at scale.
n Define success metrics, measure outcomes, and continuously optimize customer journeys.
n Balance business growth goals with exceptional customer experience.
n n What We're Looking For
n n 3–6 years of experience in Product, Growth, Customer Experience, Strategy, Founder's Office, Business Operations, or similar ownership-driven roles.
n Strong product mindset with the ability to solve business problems through technology.
n Proven experience driving measurable customer, product, or growth outcomes.
n Comfortable working with data to identify opportunities and prioritize initiatives.
n Experience collaborating with cross-functional teams including Product, Engineering, Operations, and Business.
n Excellent stakeholder management and communication skills.
n Hands-on execution mindset with strong ownership and bias for action.
n n Nice to have
n n A genuine passion for travel and understands their maindset
n n We are looking for someone who loves exploring new destinations, takes holidays regularly, and naturally relates to the traveler's mindset.

📌 Founder's Office - Growth & CX Outcomes (Chennai)
🏢 Soch Street
📍 Chennai