11 Aug
|
2gethr
|
Bengaluru
Job Description About 2gethr : More than a co-working delight, 2gethr is the tale of creating a space for individuals & companies to chase their dreams & make them happen.
n 2gethr has to offer a combination of three elements—home, work & leisure. What we wanted from our space was to stir emotions within our members & employees; to become an emblem of dream starter.
n Our latest co-working space, 2gethr ORR, has been designed with flexibility in mind. The in-house Design Team has worked with Zyeta's team to build an aspirational environment where everyone aspires to become better versions of themselves.
n Being the World's First WELL Health and Safety Rated Co-working Space & Southeast Asia's first WELL Precertified v2 co-working space, we make sure to offer a holistic experience to everyone at 2gethr ORR. We always knew flexibility had to be our core feature, in terms of both spatial design & community culture. Keeping this in mind, 2gethr ORR has been designed with a host of amenities that support our members 24x7—whether to take a quick nap & recharge before the next big meeting or sweat it out with the team during a brainstorming session.
n Reporting to – Lead – Community & Operations
n Job Description: Community Manager
n Position Overview: A Community Manager is a vital role within an organization responsible for building and maintaining a strong and engaged community around a product, brand, or cause. The primary goal of a Community Manager is to foster a sense of belonging, trust, and loyalty among community members while helping to achieve the organization's objectives.
n Key Responsibilities:
n Community Building:
n Develop and execute strategies to grow and nurture the community.
n Identify and engage potential community members through various channels.
n Create a welcoming and inclusive environment for all community members.
n Establish and enforce community guidelines to maintain a positive atmosphere.
n Engagement and Interaction:
n Act as the primary point of contact between the organization and the community for all the clients.
n Respond to inquiries, comments, and feedback from community members in a timely and professional manner.
n Foster meaningful discussions and interactions among community members.
n Recognize and reward active and engaged community members.
n Event Planning and Coordination:
n Organize and promote events, webinars, meetups, or conferences to bring the community together.
n Collaborate with other teams to ensure successful event execution.
n Analytics and Reporting:
n Monitor and analyze community metrics, such as engagement, growth, and sentiment.
n Provide regular reports and insights to the organization's leadership.
n Use data to iterate and improve community strategies.
n Advocacy and Feedback:
n Act as an advocate for the community within the organization, conveying their needs and concerns.
n Gather and share feedback with relevant teams to drive product or service improvements.
n Act as a single point of contact to existing clients and client retention.
n Crisis Management:
n Handle any conflicts or issues that arise within the community with professionalism and diplomacy.
n Develop crisis communication plans in case of community-related issues.
n Team-oriented Networking:
n Build relationships with influencers, partners, and key stakeholders to enhance the community's reach and impact.
n Identify and leverage opportunities for cross-promotion.
n Qualifications and Skills:
n Bachelor's degree from any field (or equivalent work experience).
n Strong written and verbal communication skills.
n Excellent interpersonal and relationship-building skills.
n Analytical skills to track and measure community engagement.
n Crisis management and conflict resolution skills.
n Creativity and the ability to develop engaging content.
n A passion for the organization's mission, product, or brand.
n Adaptability and the ability to work in a fast-paced, dynamic environment.
n A Community Manager plays a pivotal role in shaping the organization's online presence, fostering a sense of community among its members, and ultimately contributing to its success by building brand loyalty and advocacy. This position requires a combination of strategic thinking, communication skills, and a genuine passion for building and nurturing communities.
📌 Community Manager (Bengaluru)
🏢 2gethr
📍 Bengaluru