Job Description Key Responsibilities
n Service Transition & Change Management
n n Lead end-to-end service transition activities for new and existing IT services.
n Plan and coordinate changes between Business, Service Operations, and suppliers.
n Ensure all service transitions are delivered with minimal operational risk and disruption.
n Define and maintain Service Transition strategies, processes, standards, and governance.
n Ensure suppliers and internal teams adhere to Service Transition and Change Management processes.
n n Stakeholder & Business Management
n n Build solid relationships with Business stakeholders and act as a trusted advisor.
n Understand business objectives, constraints, and service requirements.
n Serve as the escalation point for Business users, Clients, and Service teams.
n Support the Applications Lead in managing client and business relationships.
n n Release & Service Readiness
n n Develop and maintain release calendars and deployment schedules.
n Coordinate regular and emergency release windows with Business and Operations teams.
n Define service acceptance criteria and readiness requirements.
n Ensure adequate support models, documentation, and operational processes are in place before go-live.
n n Vendor & Supplier Management
n n Partner with suppliers to define and implement support models.
n Monitor supplier quality and transition deliverables.
n Support onboarding and management of new vendors.
n Coordinate across multi-vendor environments to ensure successful service delivery.
n n Reporting & Governance
n n Produce service review reports, KPI dashboards,



and Change/Release Management reports.
n Present operational performance and transition updates to leadership teams.
n Drive process improvements across Change, Release, and Transition Management functions.
n n Continuous Improvement
n n Identify opportunities to improve Service Transition, Change, and Release processes.
n Support Agile, Waterfall, and DevOps delivery methodologies.
n Promote adoption of standardized development and support services across the organization.
n n Mandatory Skills & Experience
n n 8+ years of experience in Service Transition, IT Service Management, or IT Project Management.
n Proven experience managing large-scale IT service transitions involving multiple teams and vendors.
n Strong understanding of ITIL Service Management processes.
n Experience in:
n Service Transition
n Change Management
n Release Management
n Incident Management
n Problem Management
n Experience designing end-to-end service and support models.
n Strong stakeholder management and communication skills.
n Experience working in multi-vendor environments.
n Strong vendor management experience.
n Ability to manage competing priorities and deadlines.
n Excellent leadership, negotiation, and influencing skills.
n n Required Qualifications
n n ITIL V3 Foundation Certification (Mandatory)
n n Preferred Qualifications
n n ITIL Service Transition Certification
n PRINCE2 Certification
n PMP Certification
n Experience with Cloud technologies and/or SAP environments
n Knowledge of Agile, Waterfall, and DevOps methodologies
n Experience working within large enterprise IT environments
n

📌 Service Transition Manager (Bengaluru)
🏢 Artech
📍 Bengaluru