Job Description A Director of Operations for SugarFit will oversee the end-to-end operational backbone-from Post-Sale to consumer doorstep.
n They own the supply chain, inventory planning, warehousing, and logistics, while driving the operational strategies necessary to deliver a seamless, cost-effective customer experience (CX) and improve profitability.
n Core Responsibilities
n - Supply Chain & Manufacturing
n Vendor Management: Negotiate pricing, MOQs (Minimum Order Quantities), and lead times with manufacturers and packaging suppliers.
n Capacity Planning: Align production schedules with demand forecasting to prevent stock-outs and minimize overstocking.
n Quality Assurance: Establish and enforce quality control (QC) standards to minimize defective products and returns.
n - Fulfillment & Logistics
n 3PL & Partner Management: Select, negotiate with, and manage 3PL (Third-Party Logistics) partners to ensure seamless picking, packing, and shipping.
n Omnichannel Fulfillment: Manage multi-channel inventory (e.g., brand website, Amazon FBA, quick-commerce platforms like Zepto or Blinkit).
n Last-Mile Optimization: Optimize shipping routes, reduce RTO (Return to Origin) rates, and improve the speed of delivery.
n - Customer Experience (CX) Operations
n Post-Purchase Experience:



Own delivery SLAs (Service Level Agreements), track order statuses, and manage automated customer notifications.
n Returns & Replacements: Streamline the reverse logistics process to ensure hassle-free refunds and exchanges.
n CX Strategy: Work cross-functionally with customer support teams to resolve operational bottlenecks that lead to customer complaints.
n - Cost & P&L; Ownership
n Operational Margins: Manage operations P&L;, focusing heavily on reducing COGS, shipping costs, and packaging expenses.
n KPI Tracking: Build and monitor real-time dashboards for operational KPIs (e.g., perfect order rate, cost per order, inventory turnover).
n Process Scaling: Implement and integrate systems like WMS (Warehouse Management Systems), OMS (Order Management Systems), and ERPs to scale operations 10x.
n Ideal CandidateProfile
n Experience: 8 - 12 years in supply chain, fulfillment, and vendor management, specifically within a rapid-paced D2C brand or high-growth startup.
n Data-Driven: Advanced proficiency in Excel/Google Sheets, ERP software, and data visualization tools.
n Hands-On Mentality: A bias for action-capable of translating high-level executive strategy into daily execution excellence.

📌 Head of OperationsC) (Bengaluru)
🏢 TAAS Partners
📍 Bengaluru