Job Description Location : East India
n Job Location:
n Asansol/Durgapur
n Murshidabad
n Bolangir
n Siliguri
n Job Summary
n We are looking for a Territory Service Officer (TSO) to drive service business, customer satisfaction, process adherence, and dealer capability across the assigned territory.
n Key Responsibilities
n n Drive service business growth, retention, and customer acquisition at dealer workshops.
n Ensure adherence to HMCL service processes, policies, warranty, FSC, and parts management.
n Implement key initiatives such as We Connect, campaigns, VAS, SPA, and product support programs.
n Monitor parts & oil inventory, service performance, complaints, and customer satisfaction.
n Drive dealer audits, MIP/myScore, Hero Connect, PIN, TIB, and counter-measure implementation.
n Ensure timely FSC and warranty claim settlement.
n Drive manpower availability, training, OJT, and capability development at workshops.
n Organize service camps and customer engagement activities to improve business and loyalty.
n n Key Skills: Dealer Management | Automotive After-Sales | Customer Satisfaction | Service Business | Process Compliance | Team Development

📌 Territory Service Officer - Contractual (Kolkata)
🏢 Hero MotoCorp
📍 Kolkata