NOT looking for more than 18yrs of total experience. He/ She would f arm existing client relationships where the client already operates a GCC in India deepening its footprint by shaping transformation and managed-services opportunities within those established centres.
He/ She would own a portfolio of accounts in an assigned sector (BFSI / Consumer / Health / EMR / Tech & Comms) that already run a GCC in India.
These accounts need to be farmed and grown by identifying scope expansion, capability uplift, transformation and managed-services opportunities within the client's GCC.
Build relationships with client GCC heads and functional leaders.
Co-create solutions with the GCC Solutions & Offerings team and the GBLs; manage pursuits to close.
Evaluation points:
•Brownfield revenue growth & OB from assigned accounts vs. target
•Account penetration / share-of-wallet growth
•Expansion opportunities shaped and won
•Pipeline coverage for the portfolio
•Joint-pursuit win rate with Global AEs
•CSAT and NPS
EXPERIENCE REQUIRED
•10–16 yrs in account management / farming in IT/BPM services, with sector domain knowledge and experience operating in a matrixed account model.