Job Description ABOUT COMPANY
n Osettl Technologies operates Legodesk — a specialized legaltech platform for
n end-to-end debt recovery and NPA resolution. We serve India's leading banks,
n NBFCs, ARCs, and law firms with cutting-edge workflows for:
n • SARFAESI Act proceedings
n • IBC/NCLT filings
n • DRT/DRAT litigation
n • Section 138 NI Act prosecution
n THE ROLE
n Customer Success Executive — own the post-sale client lifecycle for BFSI
n customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve
n their debt recovery and litigation outcomes with Legodesk.
n Success = High adoption, zero churn, strong NPS, growing case volume per account.
n Experience Required: 2-3 years in customer success, support, or client operations
n Location: Bengaluru (on-site)
n RESPONSIBILITIES
n Client Onboarding & Enablement
n → Lead structured onboarding for new customers
n → Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)
n → Create personalized implementation timelines
n → Build success playbooks tailored to each client's workflow
n Ongoing Support & Relationship Management
n → Serve as trusted single point of contact (SPOC) for assigned accounts
n → Monitor usage metrics and proactively identify adoption blockers
n → Field client questions; resolve issues or escalate smartly




n → Maintain CRM transparency (all interactions logged)
n Account Health & Retention
n → Track health metrics: NPS, adoption rate, case volume, engagement score
n → Identify at-risk accounts and escalate for retention intervention
n → Conduct quarterly business reviews (QBRs) to drive value realization
n → Build retention strategies for your portfolio
n Continuous Improvement
n → Gather customer feedback on features and pain points
n → Escalate to Product team as feature requests or bug reports
n → Build case studies and customer testimonials
n → Stay current on regulatory changes (debt recovery, NCLT, DRT)
n YOUR PROFILE
n ✓ 2-3 years in CS, customer support, or client operations
n ✓ SaaS background preferred (but not required)
n ✓ Robust communicator: explain technical concepts to non-technical stakeholders
n ✓ Empathetic problem-solver; comfortable with ambiguity
n ✓ CRM proficiency (Salesforce, HubSpot, or similar)
n ✓ Curious about BFSI/legaltech; willing to learn debt recovery processes
n ✓ Bachelor's degree (any stream)
n RED FLAG: If you've only done internal ops with zero external client interaction
n GREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"
n YOU'LL BE MEASURED ON

📌 Customer Success Executive (Bengaluru)
🏢 Legodesk
📍 Bengaluru