Job Description:

Lead Generation & Upselling

Proactively identify client needs for additional services such as AWS Cloud, WABA, and
Tally Customization.
Convert client interactions into opportunities by effectively communicating the benefits
of these services.
Build strong client relationships to foster trust and encourage upselling.

Retention and Renewals

Convert non-AMC clients to AMC subscribers by demonstrating the long-term advantages of
maintenance contracts.
Contact clients with expired TSS agreements to renew their subscriptions and upsell
related services.
Regularly track and follow up on renewals to minimize churn rates and increase client
retention.

Training and Knowledge Sharing

Provide training sessions to clients to help them maximize the use of TallyPrime and its
integrated services.
Share technical knowledge and best practices with team members to improve overall
support quality.

In-depth knowledge of TallyPrime and its ecosystem (AWS Cloud, WABA, and Tally
Customization).
Strong interpersonal and communication skills with a client-focused approach.




Proven ability to upsell and generate leads through meaningful client interactions.
Problem-solving skills with a proactive attitude toward client concerns.
Proficiency in CRM software or support management tools is preferred.
Key Skills & Requirements

Experience
Minimum 1-2 years in technical support, client servicing, or a similar role in the Tally
ecosystem.
Demonstrated success in client retention and upselling activities.

Work Environment
Collaborative team environment with opportunities for skill enhancement.
Client-centric work culture focusing on relationship-building and long-term partnerships.

Key Requirements

Team Goals
Ensure client satisfaction by delivering top-notch support for TallyPrime users.
Drive AMC conversions, renewals, and upselling opportunities for AWS Cloud, WABA, and Tally
Customizations.
Build strong client relationships to maintain trust and loyalty.

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Email- [email protected]

📌 Support Executive for IT Service Company (Ahmedabad)
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📍 Ahmedabad